Online Community Management Course – Free Notes and Slides

Here are notes and my presentation slides from my most recent class on online community management. For free use, with attribution.

Notes from the Online Community Management Course

Topic: Online Community Management

Date Given: May 2, 2014

Scope of the Short Course:

  1. Introduction to Online Communities
  2. The Essentials of Online Community Management (including community manager profile)
  3. Four Fundamental Pillars of Content Creation
    • Providing value to the consumer or community member
    • Empowering the consumer or community member to converse and share
    • Creating a sense of membership within the online community
    • Having a vision on social that includes the consumers and community members

You may use the information in these slides as you please for absolutely no charge. For free use, with attribution. Please share on Twitter and leave a comment though, if you found it useful! Let’s pay it forward and keep knowledge and education accessible.

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Notes from the Online Community Management Course

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